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About MIHS

Volunteer Services

Maricopa Integrated Health System (MIHS) volunteers who graciously donate their time make a difference and touch lives, all while gaining valuable firsthand experience.  Day in and day out, our volunteers offer comforting smiles, words of encouragement and helping hands throughout the hospital. In 2015, MIHS volunteers provided a total of 33,866 hours of service in 33 different areas throughout the system.

“Volunteering at MIHS is an unexplainable feeling.  Once I walk through the hallways of the hospital, the outside world doesn’t exist.  I walk into a world where all patients are top priority.”  – Jocelyn R.


We firmly believe our volunteers are a key component to ensuring each patient’s health care experience is as personal, soothing and as clear-cut as possible. Volunteers interact with patients, families, physicians and staff in a variety of ways. Duties include greeting visitors, helping family members in surgery areas and emergency departments, and providing transportation for patients.

“A trip to the hospital can be a very scary and life changing experience. As a volunteer it is my job to help make the patient’s trip a little less stressful.  It is my job to go above and beyond their expectations in order to make them feel comfortable and that they are receiving the very best care possible.” – Danielle A.

Certified pet therapy, music enrichment and clown therapy are additional services offered by our volunteers.  Research strongly indicates animal assisted therapy helps healing and lessens depression and fatigue. Music therapy is known to ease anxiety and even reduce the perception of pain. We realize hospitals can be an overwhelming place for a child, so our clown volunteers use humor and gentle play to minimize stress during hospitalization and treatment.

“I love volunteering at MIHS!  It makes me happy when I come in and clown for the kids, their families and staff.  Sometimes I think the therapy is more for me than them!  I have been here over ten years, so it is obvious that I” love what I do!” – Lovely Button

 

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Want to Learn More?

Contact the volunteer office at (602)344-5348 or volunteers@mihs.org for more information.

Volunteering Requirements and Process

Who May Volunteer?

At Maricopa Integrated Health System, we welcome volunteers from all walks of life. The diversity found among volunteers makes it possible to fulfill the many needs and projects that benefit patients, families and the community we serve.  Compassionate and dedicated service is the common thread that links all of our volunteers to each other. There are many ways to become involved at MIHS and we can work with you to match your interests with our needs.

Volunteer opportunities are available for adults ages 18 and older, and a junior volunteer program is available for those between the ages of 16 and 17. All volunteer opportunities are offered year round at all MIHS locations, including Maricopa Medical Center.  Parental consent is required to participate in the junior volunteer program.  Please Note: We do not participate in court ordered community service or guarantee placement for job/certification requirements. We are not an internship, externship or job shadow program.

A minimum six-month commitment from volunteers is requested, but a year or more is preferred.

Summer volunteers are welcome as long as they can complete a minimum of 50 hours of service between June 1 and August 31.

Here are three important points potential volunteers should keep in mind:

  • A regular, fixed schedule is required for most positions.
  • Volunteers are required to wear a volunteer badge and uniform.
  • Volunteers are required to sign in and out during service.

Application Process:

1. Click on the appropriate Volunteer Application form below. Type in the information requested and click the Continue button at the bottom.

Adult Volunteer Application

Junior Volunteer Application

2. Check the e-mail address you listed on the application for an invitation to our New Volunteer Discussion Session.
3. Please be sure to let our office know which date you will be attending the Discussion Session.  You can do this by replying to the e-mail you receive or calling our office at (602) 344-5348.
4. Arrange for and complete an interview with the Volunteer Services department to discuss possible service areas and your availability for volunteering.
5. Complete the required checklist items; these will be reviewed with you at your interview but may include the following:

  • Health screening through our Employee Health office (no charge).
  • Read the MIHS Volunteer Handbook and Behavior Standards
  • Complete online training
  • Secure and submit two letters of reference
  • Attend a new volunteer orientation

The MIHS office will complete a criminal background check (no charge) when all checklist items are completed.

If you pass our background check, you will be scheduled for service placement and receive your badge, uniform, volunteer service area and schedule.

Successfully completing your service area training may take up to 12-hours or three shifts.

If you have any questions regarding our volunteer service process and requirements, please contact the MIHS Volunteer Services Department at:  (602) 344-5348 or volunteers@mihs.org

 

Volunteer Service Areas

Patient-Oriented Opportunities at MIHS

If you would like to volunteer in a role that involves direct interaction with patients, the following patient-focused volunteer opportunities may be a good fit for you. If a position listed below matches your interests, we invite you to complete our volunteer application form.

Arizona Burn Center Reception:

Volunteers greet families and serve as the communication liaison between the clinical staff and visitors providing compassionate conversation and assistance as needed. Position requires a caring, compassionate person who is sensitive to the needs of others. Excellent communication and interpersonal skills and ability to relate to others in a positive, friendly manner are needed.

Endoscopy Volunteer:

Volunteers will circulate throughout the department to ensure that patient/family needs are met and provide compassionate understanding and listening when needed. Volunteers will also assist with clerical roles as directed by the staff.

Emergency Department (Adult or Pediatric) Volunteer:

If you remain calm in a crisis, this position is for you. Whether it's assisting with information, comfort and support when scared patients and their loved ones arrive at the Emergency Department or assisting the clinical staff by stocking, running errands, making beds or answering phones, your excellent communication and interpersonal skills are needed.

Labor and Delivery Services Volunteer:

Volunteers help staff the nursing unit desk checking visitors in and out, answer phones, stock areas, rounding with the snack cart and perform others tasks as directed by the staff. Position requires a compassionate, friendly person with initiative.

Pediatrics (Outpatient Clinic or Hospital Unit) Volunteer:

Under the direction of our Child Life Specialists, volunteers support the staff by interacting with children and families either at the bedside or in the playroom. Other activities may include stocking, answering phones and running errands. Excellent communication and interpersonal skills and ability to relate to children in a positive, friendly manner are needed.

Surgery Volunteer:

As a volunteer you are a critical link among the medical staff, patients, and the family and will be assisting with tasks that provide care and support for our patients. Your service helps ensure smooth communication and delivery of services as the patient moves from admitting, to the family waiting room, into pre-op, the operating room, and post anesthesia care unit (PACU). Position requires a compassionate, friendly person with initiative. Interest in the medical field is helpful.

Radiology Volunteer:

Volunteers will assist the Radiology team by greeting and escorting both patients and families to and from different locations and appointments. Other activities include performing clerical tasks and assisting the team with day to day activities as directed by the staff.

Pet Therapy Partners:

A loving animal is the best medicine. You and your certified therapy pet visit patients bringing them great joy and unconditional love. It's also a great treat for our staff. Ask us for information on certifications.

Walk-In Clinic (7th Ave.):

Volunteers assist the many patients that arrive to our walk-in clinic by providing comfort and support during their time of need. They also assist the clinical staff by stocking, running errands, escorting our guests around the facility, or answering phones. Your excellent communication and interpersonal skills are needed to be successful.

Service-Oriented Opportunities at MIHS

If you would enjoy interacting with a variety of people, including patients, visitors, MIHS employees and others, the following service-oriented volunteer opportunities may be a good fit for you. If a position listed below matches your interests, we invite you to complete our volunteer service form.

Guest and Information Specialist (Main Hospital or Comprehensive Health Center):

Greet and assist patients, visitors and others and help them to feel more comfortable. Provide accurate, helpful information. Assist visitors with directions and information throughout the hospital or Comprehensive Health Clinic. Position requires a friendly, compassionate person who isn't afraid to talk to strangers and has excellent communication skills. This position involves a lot of walking and is a great way to learn about the hospital.

Transportation Services:

Work with a team of MIHS staff and volunteers transporting and discharging patients and/or taking items from one department to another throughout the hospital. This position involves a lot of walking and is a great way to learn about the hospital. This is an active and diverse service-oriented position. Position requires a helpful, friendly attitude and excellent communication skills.

Physical Therapy Volunteer:

Volunteers will circulate throughout the department to ensure that patient/family needs are met and provide compassionate understanding and listening when needed. Volunteers will also assist with clerical roles such as reminder phone calls and basic filing as directed by the staff.  An interest in the Physical Therapy field is helpful.

Desert Vista Behavioral Health Center Volunteer:

This volunteer role will encompass many different tasks and responsibilities at our Behavioral Health hospital. Volunteers will assist with greeting/escorting visitors & guests, providing clerical support as directed and assisting staff with routine patient care tasks. Ideal candidates will be able to maintain a positive attitude at all times and be able to communicate with diverse populations.

Family Learning Center (Main Campus, South Central FHC, Maryvale FHC or Chandler FHC):

Volunteers assist our pediatric patients, their families and visitors in locating health information and community resources in books, videos, and websites. Story time and arts and crafts for kids may also be involved. Excellent communication and interpersonal skills and ability to relate to others in a positive, friendly manner are needed. Fluency in Spanish is also helpful.

Family Health Clinics:

Family Health Centers located through the Valley accept volunteers to assist with a variety of activities. You may be assisting the guest and helping to make their visit a little more comfortable and pleasant or assisting the staff with light office work such as filing and making reminder phone calls. This role provides an opportunity to be a part of your local community and have a variety in your service role.

Music Enrichment Volunteer

Share your musical talent with those in need! Music Enrichment volunteers will round the patient floors and provide musical support for a variety of departments in our facility.  Volunteers may also provide music in our common areas such as the front lobby, the dining area or other public areas where music can be enjoyed by all.  You will need to audition with the volunteer staff and any instrument used should be mobile and provided by you..

Non-Patient Opportunities at MIHS

If you would like to volunteer in a role that does not require direct interaction with patients, the following non-patient volunteer opportunities may be a good fit for you. If a position listed below matches your interests, we invite you to complete our volunteer application form.

Office Services:

Answering phones, copying, assembling packets, filing, data entry, and assisting with projects — all the activities that keep a hospital network functioning. Typing and word processing skills helpful but not required. Attention to detail needed.

Virtual Volunteer Services:

The following is a list of our virtual volunteer opportunities for prospective volunteers who would like to contribute their time and talents but are unable to come to the hospital campuses on a regular basis. If a position listed below matches your interests, we invite you to complete our volunteer application form.
  • Handcrafted Items:  Bring comfort to patients by creating a blanket, shawl or booties. Many patients feel chilly in the hospital. A handcrafted item provides warmth and a personal touch and is cozier than a hospital blanket. Bright colors and beautiful designs can add cheer to the hospital room. All handcrafted items must be made from new materials and have never been used.
  • Collection Drives:  Make a difference in the lives of our patients by collecting items and donating them to the hospital. We often need the following:
    • New or gently used books
    • Popular Magazines – dated within the last 6-months (Spanish language magazines are also appreciated)
    • New puzzle books
    • New playing cards
    • Electronic hand-held games / New board games
    • New, unused personal hygiene products, sample sizes
    • Reading glasses of various strengths
    • New toys
    • New stuffed animals
    • New children's books
    • New or gently used clothing – Mens’ & Women’s pants and shirt
    • To determine what items are most needed, please check with the Volunteer Services office by calling 602-344-5989 or e-mailing us at volunteers@mihs.org

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