General information



Welcome to Maricopa Integrated Health System. Below you will find helpful information for both patients and family members about or facilities. To view information, click on any of the links below:

Phone Directory

  • Main Number: 602 344 5011
  • Administration: 602 344 5505
  • Appointments: 602 344 1015
  • Guest Services: 602 344 5779, 602 344 5250
  • Patient Admitting/Registration : 602 344 5261 .
  • Patient Billing: 602 344 8181
  • Patient Relations/Patient Advocate:  602 344 1200
  • Patient Flow Administrator Phone: 602 344 5345 / Blackberry: 602 509 3209
  • Emergency Room:  602 344-5411 (Adult);  602 344 5461 (Pediatric)
  • Pharmacy: 602 344 5420
  • Security: 602 344 5277
  • Interpreters:  602 344 5700
  • Volunteer Services:  602 344 5348
  • Chaplain:  344-5437
  • Food Services (Cafeteria):  602 344 5260
  • Community Relations:  602 344 1866
  • Gift Shop:  602 344 5527
  • Risk Management:  602 344 5005
  • Education Services:  602 344 5414
  • Health Information Management (Medical Records):  602 344 5221 

Automated Teller Machines (ATMs)

For your convenience, ATMs are located on the first floor of the hospital near patient registration and on the lower level of the hospital across from the cafeteria.

Case Managers

Case managers are available seven days a week to assist in coordinating services for your discharge. These services include transportation, financial assistance, emergency housing, nursing home placement, home care assessments, adoption services and referrals for substance abuse. If you wish to speak to a case manager, please inform your care giver.

Cellular Phones

Please discontinue use of cellular phones or other hand-held communication devices while in the hospital. These devices can interfere with medical equipment.

Chapel

The hospital chapel and the adoration chapel is on the first floor in the hospital's main lobby and is open 24 hours a day, seven days a week. Chaplains are available for your spiritual needs. To contact a chaplain, please ask your care giver or call 344-5437.

Financial Arrangements

After your physician has determined that you are ready to leave the hospital, you or your representative will be asked to finalize financial arrangements. You will be responsible for all charges not covered by your health insurance. If you are unable to pay your balance in full, there are financial counselors available to assist you. You may reach a financial counselor at 344-1776, Monday - Friday, 8 a.m. to 5 p.m.

If you do not have health insurance, or are not sure if you do, request the assistance of a financial counselor, who will inform you about health insurance options and special payment programs offered through Maricopa Integrated Health System. Some insurance options include Maricopa Health Plan, an AHCCCS-funded health plan; KidsCare; Maricopa Long Term Care Plan, and, for Maricopa County employees, HealthSelect.

Food Services

Patient meals - During your stay at our hospital, our goal is to provide you nutritious and satisfying meals. Because nutrition is an important part of your recovery, our dietitians prepare meals according to your doctor's instructions. Please ask your nurse to contact your dietician if you have special questions. Please check with your nurse if you desire something else to eat or if you with to have food brought from home.

Cafeteria - The cafeteria is located in the lower level of the hospital. We welcome patients, their families and guests to dine in the cafeteria or to purchase take-out food. The cafeteria provides a wide selection of hot meals, snacks and beverages. The cafeteria is open weekdays for breakfast from 6 - 10 a.m., lunch from 10:30 a.m. - 2 p.m., snacks and beverages from 2 - 4:30 p.m. and dinner from 4 - 6:45 p.m. On weekends and holidays, the cafeteria is open for breakfast from 6 - 8 a.m., lunch from 10:30 a.m. - 1:30 p.m., snacks and beverages from 2 - 4:30 p.m. and dinner from 5 - 6:45 p.m.

Vending machines - Vending machines with soda, coffee and snacks are located adjacent to the cafeteria and throughout the hospital in family waiting areas.

Going Home

When it is time for you to go home, the staff will help you prepare to leave. There are a few steps you should know, which will make your discharge go smoothly. Before you call family or friends to pick you up, confirm your discharge time with your nurse. If you need transportation, your nurse or case manager will be happy to assist you.

When you are ready for discharge, your doctor, nurse and/or case manager will discuss your post-hospital care. You will receive information on medications, special diet requirements and other important factors to help you reach a full recovery. They also will answer any questions or concerns you or your family may have.

When you are ready to leave, a member of our staff will accompany you from your room to the main entrance of the medical center. This is also the location to where your ride or transportation service should be waiting. Our staff member will remain with you until your ride arrives.

Interpreter Services

In our diverse culture, many of our patients speak languages from around the world, and we are pleased to offer several services to assist patients with language translation and interpretation. Through interpreters, we are able to provide assistance in over 50 languages. Please tell any member of our staff if you need assistance. Interpretation services are free of charge.

Medications

Your doctor orders all your medications, which are given to you by your nurse. The only medications you may take during your stay are those prescribed by your doctor. For your health, please inform your doctor of any medications you may be taking or were taking prior to your hospitalization.

Pharmacy

Your doctor may order medicines for you to take home. For your convenience, you can have your prescriptions filled at the hospital pharmacy before you leave, or you may wish to have your prescription filled at any outside pharmacy.

If you choose to have Maricopa Medical Center fill your prescriptions, our pharmacy will deliver your medicines to your nursing unit. Before you leave the hospital, pharmacists will be available to assist the nurses in talking to you about your medicines, and they will guide you on how to take your medicines, about the possible side effects, and how to refill your prescriptions.

Patient Relations

Our top priority is for you to get well. If you or your family have concerns or complaints during your stay, please feel free to notify our patient relations representatives for help. Please tell your care giver if you need this help or you may contact a representative directly at 602-344-1200. 

Patient Rights & Responsibilities

Upon admission to Maricopa Medical Center, patients receive a copy of the Patient Rights and Responsibilities handbook. We encourage patients to take the time to read this important booklet. It is our responsibility to assure that your rights are preserved for you and all patients.

Privacy Practices - English | Spanish

Security

Safety and security of our patients and employees are paramount concerns of the hospital. Security officers are on patrol at the hospital at all times for the safety of patients and employees. If you have security concerns, please tell any member of our staff or you may contact security directly at 344-5277.

Smoking Policy

Because of our concern for the health of patients, visitors and staff, no smoking is allowed inside the hospital. There are designated smoking patios located outside the hospital for our patients and guests who wish to smoke. Maricopa Integrated Health System does not promote smoking, and our caring staff would like to remind you that smoking is hazardous to your health and to the health of others who may breathe the second-hand smoke.

Valuables & Personal Property

Please send home valuables such as jewelry, credit cards or money so they don't get lost or stolen. If you have valuables and cannot arrange to send them home, please ask your nurse for assistance to place these items in the hospital safe. Maricopa Integrated Health System cannot be responsible for your valuable belongings left unsecured. However, if you do have property lost or stolen during your stay, please ask a member of our staff to contact security to submit a report, or, if you wish, you may contact the security department directly by calling 344-5277. Also note that eyeglasses, contact lenses, hearing aids or dentures should be stored in the bedside table when not in use. For safety purposes we do not allow personal electrical appliances from home to be used in the hospital.

Visiting Hours

General visiting hours to patient rooms are 11:00 a.m. to 8:00 p.m., seven days a week.

Children under 12 years of age must be accompanied by a responsible adult, and there may be times children are restricted from visiting patients to control the spread of disease. If children are restricted from visiting patients at any time, it is strictly for the health and wellness of the children in the hospital. At the discretion of the nurse, individual exceptions may be made in keeping with the best interest of the patient and the family. Visitors may be asked to leave any time their presence affects operation or interferes with a safe and therapeutic environment.

Visiting the intensive care units (ICU) is permitted at any time of day, except between the hours of 6 and 8 a.m. and 6 and 8 p.m. Individual exceptions may be made by the nurse in keeping with the best interests of the patient and the family.

Children under 12 years of age are not permitted to visit in the ICU. Visitors may include immediate family, significant others, or those accompanied by a designated family member. Under usual circumstances, visitors in the ICU are limited to two at a time per patient.

Volunteer Services

The volunteer services department can help patients who have special needs. If you are in need of clothing to wear upon leaving the hospital, let a member of our staff know and the volunteer service staff will work with you to care for your needs. You may also contact the volunteer service department directly by calling 344-5348. If you would be interested in assisting

MIHS as a volunteer in the future please let a member of volunteer services know of your interest.

Family Health Centers

Once you leave the hospital, Maricopa Integrated Health System has family health centers located throughout the Valley to continue serving your health care needs. The family health centers specialize in family health care, including women's and pediatric care, and dental care. You will also find laboratory, X-ray and pharmacy services at most sites.

For additional information about or Family Health Centers, click here.