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Patients & Visitors

Visiting Hours and Guidelines

Maricopa Integrated Health System (MIHS) visitation guidelines align with the principles of family centered care, privacy and non-discriminatory regulations. Before visiting a patient, please speak with the patient's nurse or clinician to determine the best time to visit and/or to discuss any visiting circumstances that might require special arrangements.

The health and safety of our patients, families and visitors is top priority at MIHS. Because of this, there may be times when visiting hours become restricted due to infection control issues in the community and other concerns. All healthy visitors chosen by the patient will have visitation privileges consistent with that patient's wishes. Visitation privileges will not be limited or denied based on color, national origin, sex, religion, sexual orientation, immigration status or disability.

Information Desks

The information desk is located in the main hospital lobby and is staffed with knowledgeable volunteers who can help answer questions.

Patient Information/Patient Privacy

Patient privacy is important to MIHS. Patients have the right to confidentiality and can indicate to the admissions or nursing staff that no information is to be shared about their condition. Our patients also have the right to indicate whether they wish to have visitors or not.  For patient safety, visitation may also be denied if it will interfere with the care of the patient, other patients or if it becomes threatening or violent.  MIHS will try to accommodate the needs of any patient who is undergoing care intervention.  One visitor is able to remain in the room to provide support and comfort.

Patient Status Inquiries and Telephone Calls

Patient information is available by calling 602-344-5011. Your call will be forwarded to the patient's unit, where you can speak directly to the patient's nurse or clinician.

For patients in Intensive Care Units, only the questions from immediate family members and identified patient representatives can be answered.

Please note a password will be required in order to have information released over the phone.

Waiting Room for Families

Family waiting rooms are available on most floors throughout the hospital and the Comprehensive Health Center.  Small consultation rooms are also available throughout the hospital for family members to speak privately with doctors.

Cafeteria

The cafeteria is located in the lower level of the hospital. We welcome patients, their families and guests to dine in the cafeteria or to purchase take-out food. The cafeteria provides a wide selection of hot meals, snacks and beverages. The cafeteria is open weekdays for breakfast from 6:00 a.m. – 10:00 a.m., lunch from 10:30 a.m. – 2:00 p.m., snacks and beverages from 2:00 p.m. - 4:30 p.m. and dinner from 4:00 p.m. - 6:45 p.m.

On weekends and holidays, the cafeteria is open for breakfast from 6:00 a.m. – 8:00 a.m., lunch from 10:30 a.m. - 1:30 p.m., snacks and beverages from 2:00 p.m. - 4:30 p.m. and dinner from 5:00 p.m. - 6:45 p.m.

Patient Meals 

During your stay at our hospital, our goal is to provide you nutritious and satisfying meals. Because nutrition is an important part of your recovery, our dietitians prepare meals according to your doctor's instructions. Please ask your nurse to contact your dietician if you have special questions.

Infectious Diseases

Visitors who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit must speak with the patient's nurse before visiting.

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